Returns & Refunds

We want you to be happy with your FASORA purchase.

Because many of our products are personalized and made specifically for each customer, some products may not be eligible for return simply because of a change of mind.

Personalized Products

For personalized or customized products, cancellations, returns or refunds may not be available once production has started, except where required by applicable law or where the product is defective, damaged, incorrect or materially different from what was ordered.

Eligible Issues

Please contact us if you receive:

a damaged product
a defective product
the wrong product
a product with incorrect personalization caused by our production error
a product that materially differs from the product/order details shown to you

Damaged Orders

Please contact us as soon as possible after delivery and provide clear photographs of:

The product
The packaging
The shipping label
The damage or defect

For some claims, an unboxing video may help us verify the condition of the package and product.

Customer Personalization Errors

Please carefully check the spelling, phone number, name, date and other information you submit.

If FASORA produces the item exactly according to the information submitted by the customer, a replacement or refund may not be available for errors entered by the customer.

Change of Mind

Customized products are made specifically for the customer. Therefore, change-of-mind returns may not be accepted once production has begun, subject to applicable consumer rights.